( The fine print )
27 March 2026
Privacy Policy
Who we are
The Coalface Gym is a gym located in Newcastle West, NSW, Australia. This policy explains what personal information we collect, why we collect it, and how we handle it.
We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
What information we collect
Contact information When you fill out a form on our website, we collect your name and email address.
Payment information If you sign up for a membership or purchase a service, you'll be asked for your payment details. We don't see, store, or handle your credit card information. Payments are processed securely by Stripe, a third-party payment provider. You can read Stripe's privacy policy at stripe.com/au/privacy.
Why we collect it
We use your name and email to:
- Respond to your enquiries
- Send you information about memberships or services you've asked about
- Send updates or offers if you've opted in
We don't sell your information. We don't share it with anyone except where necessary to deliver our services (e.g. Stripe for payment processing).
How we store it
Your information is stored securely. We take reasonable steps to protect it from misuse, loss, and unauthorised access.
We'll keep your information for as long as it's needed for the purpose it was collected, or as required by law.
Your rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct any information that's wrong
- Delete your information (where it's not required for legal or administrative purposes)
To make a request, email us at info@thecoalfacegym.com.
Cookies
Our website may use cookies for basic functionality and analytics. You can disable cookies in your browser settings, though some parts of the site may not work as expected.
Third-party services
Our website uses Stripe for payment processing. When you make a payment, you're also subject to Stripe's terms and privacy policy. We recommend reading it.
We may also use other tools (such as analytics software) that collect anonymised data about how people use the site. This data doesn't identify you personally.
Contact
Questions about this policy? Get in touch:
The Coalface Gym Email: info@thecoalfacegym.com Address: 6/8 Hall Street Newcastle West NSW 2303.
If you have a complaint about how we've handled your personal information, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
